The AI platform for every customer interaction.

AI agents across every channel. Orchestrated to automate, assist, analyze and engage.

Platform Foundation
Explore the Platform
Automate Customer Interactions

Resolve more with AI agents across every channel.

Chat AI Agent

Voice AI Agent

SMS AI Agent

Email AI Agent

View all AI Agents
Assist Your Agents in Real Time

Empower agents with the right answers, right when they need them.

Real-time Agent Assist

Agent Guidance

Transcription

Screen Recording

Explore Agent Assist
Analyze & Improve Every Interaction

Turn conversations into insights that drive better outcomes.

Auto QA

Conversation Intelligence

AI CSAT

Agent Coaching

Interaction Summaries

Explore Analytics
Engage Proactively at Scale

Drive conversions and build long-term customer loyalty.

SMS Campaigns

Voice Campaigns

WhatsApp Campaigns

Explore Outbound
Automotive Beauty BPO CPG Retail & Ecommerce Education Banking & Credit Unions Insurance See all industries

Authentication Benefits Administration Call Coaching Call QA Campaigns Email Automation Employee Onboarding Intelligent Voice Assistant Lead Generation Tech Support

Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all teams
Customers
Pricing
ROI Calculator Blog Events Guides Support Webinars

eBook
Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume and stay ahead.
Get the guidebook
About Us Careers Contact Ethics Legal Newsroom Partners

Who is Capacity?

Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator. Proudly headquartered in St. Louis.
Learn More

Book a Demo

Thank You!

We’ll either see you at your scheduled time or follow up shortly to get something on the calendar.

Interesting Reads

Your data has the answers. Now you can just ask.

Your data has the answers. Now you can just ask.

by Team Capacity | Jun 17, 2026

Capacity’s AI Analytics Assistant lets contact center teams ask plain-language questions and get instant charts, dashboards and scheduled reports.

Capacity Named 8×8’s Global Technology Partner of the Year for 2026

Capacity Named 8×8’s Global Technology Partner of the Year for 2026

by Team Capacity | Jun 16, 2026

8×8, Inc. has named Capacity their 2026 Global Technology Partner of the Year, recognizing excellence in contact center AI worldwide.

7 AI Solutions for Automotive Customer Experience in 2026

7 AI Solutions for Automotive Customer Experience in 2026

by Eglė Račkauskaitė | May 29, 2026

From dealership ops to contact centers, discover the best AI solutions for automotive customer experience and how to pick the right one for your business.