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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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The Support Automation Show: Episode 37

The Support Automation Show: Episode 37

by Team Capacity | Oct 20, 2022

In this episode of The Support Automation Show, Justin Clegg, Founder and CEO of Allset joins us in our newest episode.

The Support Automation Show: Episode 36

The Support Automation Show: Episode 36

by Team Capacity | Oct 6, 2022

In this episode of The Support Automation Show, we talk to Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation.

The Support Automation Show: Episode 35

The Support Automation Show: Episode 35

by Team Capacity | Sep 22, 2022

Maxime Manseau, Co-Founder and CEO of Zest, joins us in the next episode of The Support Automation Show.

The Support Automation Show: Episode 34

The Support Automation Show: Episode 34

by Alexa Schmitt Bugler | Sep 8, 2022

Jason Frazier, EVP of Marketing at Victorian Finance, Mortgage Coach, Marketer, and Podcast Producer at Next Level Loan Officers, and Founder of Mortgage X, joins the next episode of The Support Automation Show.

Mortgage Innovators Podcast: Achieving Stellar ROI with Automation

Mortgage Innovators Podcast: Achieving Stellar ROI with Automation

by Team Capacity | Aug 30, 2022

Jen Peachman, Manager of Strategic Partnerships at Capacity, wraps up this ROI-focused podcast series from Mortgage Innovators.

The Support Automation Show: Episode 33

The Support Automation Show: Episode 33

by Team Capacity | Aug 25, 2022

Scott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners, joins us in the next episode of The Support Automation Show.

The Support Automation Show: Episode 32

The Support Automation Show: Episode 32

by Team Capacity | Aug 11, 2022

In this episode of The Support Automation Show, Shashank Shekhar, Founder, and CEO of InstaMortgage reveals the secret behind the company’s success.

The Support Automation Show: Episode 31

The Support Automation Show: Episode 31

by Team Capacity | Jul 28, 2022

In this special episode of The Support Automation Show, Justin Schmidt is joined by John Heck, Sr. Advisor Lending Solutions at Capacity.

Human Capital Innovations Podcast with David Karandish

Human Capital Innovations Podcast with David Karandish

by Team Capacity | Jul 27, 2022

Hear from Capacity CEO David Karandish on how to maximize your team’s Capacity with a secure AI Support Automation Platform.

The Support Automation Show: Episode 30

The Support Automation Show: Episode 30

by Team Capacity | Jul 14, 2022

In this episode of The Support Automation Podcast, Justin Schmidt joins Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions.

The Support Automation Show: Episode 29

The Support Automation Show: Episode 29

by Team Capacity | Jun 30, 2022

In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-founder at Relay.

The Support Automation Show: Episode 28

The Support Automation Show: Episode 28

by Team Capacity | Jun 16, 2022

In this episode, Justin Schmidt is joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy.

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