Businesses today face a customer problem: 1 in 3 will drop a brand after just one bad support experience, and it takes 12 positive experiences to make up for...

Tiered support is an integral part of any customer service strategy. A tiered system in your helpdesk places customers on different levels based on their...

What is a helpdesk? A helpdesk is a customer service system to help customers find solutions to their inquiries and problems. Helpdesks are commonly...

We get it; customer service teams are often under pressure to ensure that customer satisfaction is their top priority. But what if there was a way to ensure...

A cloud-based helpdesk system is revolutionizing how businesses handle customer service and support. With a cloud helpdesk system, organizations can quickly...

What is digital transformation? Digital transformation is a topic that has been a hot buzzword in recent years, but this was also the case in the late 1990s...

AI chatbots have been rising for years and are expected to become even more popular. So much so 80% of organizations are actively seeking ways to incorporate...

It's 2024 and businesses around the world are starting to become more automated. It's a new era of intelligent automation that can revolutionize the way we do...

What is a CX team? A customer experience (CX) team consists of professionals who analyze customer feedback and data, and share insights with the rest of the...

As we plunge into the digital age, it's more apparent that companies must keep up with the rapid progress of technology. Companies need to embrace innovation...