What is a helpdesk? A helpdesk is a customer service system to help customers find solutions to their inquiries and problems. Helpdesks are commonly...

AI chatbots have been rising for years and are expected to become even more popular. So much so 80% of organizations are actively seeking ways to incorporate...

As we plunge into the digital age, it's more apparent that companies must keep up with the rapid progress of technology. Companies need to embrace innovation...

We get it; customer service teams are often under pressure to ensure that customer satisfaction is their top priority. But what if there was a way to ensure...

In a fast-paced world where information is highly valued, the ability to quickly access and share knowledge can make or break an organization's success....

What is Enterprise AI (Artificial Intelligence)? Enterprise AI is a subset of artificial intelligence focused on driving business value in a large-scale...

Imagine a world where businesses instantly respond to customer inquiries, no matter the time of day or how many queries are flooding in. A world where...

Are you looking for a way to take your customer service operations to the next level? Automating your customer support is the perfect solution! You can free...

A guided conversation chatbot can exist on an external website or internal (inside of an account) that allows humans to interact with it more naturally,...

When it comes to knowing how to automate scheduling and workflow processes for your business operations, sometimes our brains need a little help. So try this:...