Your organization’s AI-powered switchboard. Effortlessly source, capture, and share knowledge.
What solution will give your team and your clients the kind of experience they actually want?
There are so many different places employees and customers can ask questions—email, Slack, SMS, social media outlets—and the answers to these questions can live in so many different places, including in the minds of your team members.
Capacity makes answering questions easy. When the platform knows the answer to a question, it will immediately share it. If Capacity doesn’t know the answer, it will reach out to a human-in-the-loop CoPilot to get it, and then remember it from that point forward.
Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Empower your team with intuitive design and effortless access to their preferred communication channels.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
Empower your customers with an intuitive interface. Empower your staff with automation.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.