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Do Not Build Your Own RAG
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal...
Migrating Off Nuance in 4 Easy Steps
Before Nuance ends on-premise support in 2027, learn how to migrate onto a new tool with minimal disruption in just 4 easy steps.
Capacity Expands Scheduling Automation Capabilities with Key Acquisition
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities with the acquisition of YouCanBookMe. With tech from YouCanBookMe, Capacity users will soon be able to manage their availability across multiple calendars with...
Finding the Right On-Premise Nuance Replacement
With Nuance ending on-prem support in 2027, you might be trying to find a nuance replacement. Here’s your guide to finding a new tool.
How Capacity and Daxko Use AI to Help Nonprofits Do More With Less
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true mission, serving their communities. But emerging technologies like AI offer nonprofits real, cost-effective strategies to work more efficiently across the entire...
Copilot is not Knowledge Management
Microsoft Copilot is a great AI assistant, but it’s not enterprise knowledge management. See what it can’t do, and how a dedicated Answer Engine fills the gap.
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...
3 QA Agent Tools to Reduce Handle Times and Boost Satisfaction
To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...
Knowledge Management: The Hidden Problem for Every Business
Most businesses have more knowledge than they can find. When data is buried across platforms, it costs revenue. Here’s the fix.
3 Ways to Optimize an AI Platform for Maximum Success
You know you need AI…but how do you make sure it’s effective? Companies that use AI to enhance customer and employee support often see improved efficiency, lower operational costs, and enhanced customer satisfaction. But choosing one vendor from the hundreds on the...