6 Best Practices for Modern Healthcare Contact Centers in 2025
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and...
AI in Media and Entertainment: 8 Real-World Use Cases
The AI boom may have only kicked off a few years ago, but its impact has already transformed nearly every industry. Media and entertainment are no exception. From streamlining creative workflows to automating customer support and slashing operational costs, AI...
7 Best Practices for Scaling SaaS Customer Support with AI
In SaaS, customer support is where product experience and brand trust are won—or lost. SaaS users expect fast, technically accurate answers delivered across multiple channels. Meanwhile, support teams are under increasing pressure to scale operations efficiently...
CPG Analytics in 2025: How AI Is Transforming Insights
There are three things that matter in today’s consumer packaged goods market: speed, precision, and data-driven insights. Moving faster than competitors. Resurfacing trends in time to capture new market opportunities. Refining sales and marketing strategies on the...
The Role of AI in the Entertainment Industry (Hint: It’s Not Script Writing)
AI is transforming industries at lightning speed—powering everything from smarter customer support to streamlined operations that save time and cut costs. And the media and entertainment world is riding that wave too. In fact, the global AI market in the...
6 Ways AI Powers CPG Consumer Insights for Faster Decisions
Your CPG company is drowning in data—and you know it. SharePoint folders bursting with reports. Vendor dashboards collecting digital dust. Internal drives filled to the brim with spreadsheets that no one opens or even knows exist. You have so much data scattered...
AI in CPG: Transforming Consumer Goods With Smarter Insights
The consumer packaged goods (CPG) market has never been more competitive. Part of that is because smaller, more agile brands are rewriting the playbook. In the US, up-and-coming players captured about 40% of the overall growth in consumer products in the first half of...
Government Workflow Automation: 3 Real-World Examples
Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%....
Top 8 Benefits Of AI For Government Call Centers
Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer...
5 Ways AI is Modernizing Government Customer Experience
Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government...