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What Are the Most Direct Causes of Customer Loyalty?
While the causes of customer loyalty can seem complex, they often come from experiences. Read to learn about 4 different types of loyalty.
Quality Assurance vs. Quality Control: the Difference for CX
Tracking and enhancing support quality helps boost CX and revenue. Learn the difference between quality assurance vs quality control.
Call Center Automation: How to Improve Your Customer Service in 2026
Call center automation helps lower costs while enhancing customer and team experiences. Here’s your guide to making the most of these tools.
Why Enterprise Search Doesn’t Work Like Google (And Why That’s Holding Back Your Customer Experience)
For more than a decade, I’ve worked at the intersection of AI, enterprise data and customer experience. During that time, my teams have supported tens of millions of pages of enterprise content for companies like Pepsi, Walmart, and American Express—connecting...
10 Customer Service Examples to Drive Retail Growth in 2026
To drive retail growth, many retailers focus on their products and marketing initiatives. But standing out isn’t just about what you sell—it’s also about how you make your customers feel. Especially going into 2026, retailers are under more pressure than ever to...
What Is Speech Recognition Technology: 5 Examples in 2026
Speech recognition technology helps businesses provide excellent customer service, build trust, and increase revenue. With the global voice and speech recognition market estimated to reach USD 53.67 billion by 2030, increasing from USD 20.25 billion in 2023, it’s...
Sentiment Analysis Tools: How They Work + Top Picks for 2026
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
Sierra AI vs. Capacity: Key Differences, Pros, Cons, and Verdict
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
10 Best HappyFox Alternatives in 2026 (Compared)
If you’re exploring ways to automate your customer support, chances are you’ve come across HappyFox, an AI-powered support platform. With features like seamless helpdesk integrations, AI agents, conversational bots, and more, it’s widely used to enhance customer...
The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of...