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The Rise of AI Apps
AI is moving fast and it’s tough to keep up. You might think you need to build a solution to meet your business’ AI needs, but AI apps provide the best AI has to offer.
Improving CX in the AI Age
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have long been on the front lines of customer service, but today, they’re witnessing a seismic shift in customer expectations. These...
Do Not Build Your Own RAG
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal...
Migrating Off Nuance in 4 Easy Steps
Before Nuance ends on-premise support in 2027, learn how to migrate onto a new tool with minimal disruption in just 4 easy steps.
Capacity Expands Scheduling Automation Capabilities with Key Acquisition
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities with the acquisition of YouCanBookMe. With tech from YouCanBookMe, Capacity users will soon be able to manage their availability across multiple calendars with...
Finding the Right On-Premise Nuance Replacement
With Nuance ending on-prem support in 2027, you might be trying to find a nuance replacement. Here’s your guide to finding a new tool.
How Capacity and Daxko Use AI to Help Nonprofits Do More With Less
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true mission, serving their communities. But emerging technologies like AI offer nonprofits real, cost-effective strategies to work more efficiently across the entire...
Copilot is not Knowledge Management
Microsoft Copilot is a great AI assistant, but it’s not enterprise knowledge management. See what it can’t do, and how a dedicated Answer Engine fills the gap.
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...
3 QA Agent Tools to Reduce Handle Times and Boost Satisfaction
To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...