Are you tired of your team being overwhelmed by mundane, repetitive tasks that consume their valuable time? We have the perfect solution. Say hello to your...

B2B marketing leaders constantly seek innovative strategies to drive business growth in today's fast-paced digital world. One approach that has gained...

In this fast-paced business world, finding the most suitable solutions to streamline processes and improve the employee experience is a top priority. That's...

Large organizations face unique challenges when it comes to managing conversations with customers. And these challenges come from the sheer scale of...

Performing user research through session replay could actually earn you money. Seriously. Studies show that customers are willing to pay more for a good...

Being in support is hard. Customers are finicky. Bosses are panicky. And our agents are all hungry (to help). But people don't actually want help from agents....

If you're in customer or IT support, you're no stranger to the chaos of managing support tickets. A constant stream of tickets flows in, each demanding...

Attention IT gurus and customer support leaders! The game is changing, and so are the rules. Conversational AI solutions are becoming the new standard in a...

Knowledge is power, right? So in today's business landscape, one might say, a well-organized, intelligent knowledge base is your Mjölnir (you know, Thor's...

If you browse the internet today, chances are you’ve interacted with an automated chatbot. In fact, ever since Facebook launched Messenger chatbots back in...