Lang AI is now part
of Capacity
Lang AI’s conversation intelligence is now part of Capacity’s AI-powered support automation platform, helping teams uncover insights and improve customer experiences at scale.
Explore the Capacity AI platform
AI Agents
Agent Assist
Post Interation Workflows
Outbound
Integrations
AI Knowledge Orchestration
Trusted by 20,000+ organizations
Explore the features
Interaction Intelligence
Turn conversation data into actionable insights
Ask questions about customer interactions in plain English. Instantly uncover trends, escalation drivers and performance insights without manual reporting or complex analysis.
Executive-Ready Dashboards
From insight to presentation in one click
Build dashboards from live customer interaction data and automatically share insights with teams and stakeholders on a recurring schedule.
Unified Data Intelligence
Every interaction, one single source of truth
Unlike siloed tools, the Assistant sits on top of your entire ecosystem. It draws from voice, chat, SMS, and helpdesk data to provide a 360-degree view of ticket metadata, workflow performance and bot usage.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.