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4 Key Takeaways from TMC Days, Miami Nights 2022
The Capacity team traveled to Miami for TMC Days, Miami Nights in March. They enjoyed many innovative sessions and insightful conversations.
How PRMG is Using MOBi to Automate Support Internally
PRMG uses MOBi, their online business intelligence, to automate support and answer over 90% of all questions in 1.6 seconds.
18 Books Recommended by Customer Experience Leaders in 2022
All CX leaders should read these top books recommended by customer experience leaders working today.
MBA’s Independent Mortgage Bankers Conference 2022 Recap
Our team at Capacity started 2022 by attending MBA’s Independent Mortgage Bankers Conference 2022 in Nashville, TN.
The Empowered Loan Originator: 11 Ways to Close More Loans
There are tools available that can help you maximize your productivity and, ultimately, close more loans.
How Capacity Stands Up to Expectations in the Face of Objections
Check out how we defuse concerns that go along with our most common questions and objections.
5 Ways to Thank Your Clients This Holiday Season
Showing your appreciation to clients can help build rapport. Here are some ways to thank your clients this holiday season.
Webinar Recap: How Websites and Chatbots Can Engage, Educate and Recruit for Clinical Trials
The recruitment process is a critical step in the overall success of clinical trials, which is why organizations need to focus on innovative, digital strategies that support the patient journey. Here’s how to get started.
A Brief Intro of the First 6 Episodes of The Support Automation Show
On The Support Automation Show, we feature expert leaders in support automation and their work in proactive customer service.
How to Pitch AI Technology (As a Power User and Not a Decision Maker)
Discover how to get a manager’s buy-in on the implementation of AI-powered technology that can help your team do their best work.