Blog

What is an AI Answerer and How Can it Help with Customer Support?

An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...

Nuance vs. Alternatives for Speech Recognition (ASR)

Artificial Intelligence

If you’re looking to switch from Nuance to another vendor, check out this guide for the best alternatives for speech recognition.

How AI Can Help Every Agent User and Manager Improve CX

Contact Center AI

For businesses looking to improve CX, consider how AI supports agent user and manager success in Contact Centers.

Enterprise Knowledge Management Boosts Productivity and Collaboration

Knowledge Management

The effective management and accessibility of corporate knowledge play a pivotal role in driving productivity and fostering seamless collaboration in the modern workplace. As organizations strive to optimize their operational efficiencies, the significance of...

Use Case Roundup: AI in Knowledge Management

Knowledge Management

Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. The value of AI often doesn’t truly come to life, until...

Generative AI vs AI: What’s Better for Customer Support?

Artificial Intelligence

How can AI improve customer support? Learn more about generative AI vs AI and what each can do to boost CX and lower expenses.

Three Ways to Optimize a Customer Experience Dashboard

Customer Experience

When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of CX...

Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round

News & Stories

Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...