What Customer Support Questions Can AI Answer?
Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can AI answer? How can AI-powered support trim costs, enhance operational efficiency, and boost overall customer experience? Let’s dive into how using AI...
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
Optimizing Order Management: Best Practices for Automating Order Management
Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. Here you’ll...
How to improve live chat agent jobs with AI
Learn how AI and automation can improve customer experience and enhance live chat agent jobs.
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech Technology Magazine.
Customer Service vs Customer Experience: What’s the Difference?
Which is most important, customer service vs customer experience? Read our guide to learn the difference and how to leverage both.
The Road to ROI
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. Where does utilizing Capacity’s Answer Engine®...
4 Questions to Ask Yourself to Get Started with Automation
How do businesses prepare for the AI future? Start to build an effective AI strategy at your organization by considering these 4 questions.
3 Ways to Save Money on Customer Support with AI
Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and executing backend work.
Life After RPA: Benefits & Next Steps
Once companies automate tasks, the next crucial step involves reskilling their team.