Customer Support
HR & Ops
IT Support
Sales & Marketing
Blog
Knowledge Management: The Hidden Problem for Every Business
Most businesses have more knowledge than they can find. When data is buried across platforms, it costs revenue. Here’s the fix.
3 Ways to Optimize an AI Platform for Maximum Success
You know you need AI…but how do you make sure it’s effective? Companies that use AI to enhance customer and employee support often see improved efficiency, lower operational costs, and enhanced customer satisfaction. But choosing one vendor from the hundreds on the...
What’s the Difference? Conversational AI Chatbots vs. Assistants for Business
AI isn’t so new anymore, but plenty of business leaders are still learning the differences between various technologies – and importantly, learning when to implement different tools. AI can reduce support costs and increase efficiency across your business, but with...
Global Consumer Brand Dramatically Improves CX within 90 Days of Implementing Conversational AI
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. Ross Tudor,...
How to Use AI Answers for Customer Support
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
What is an AI Answerer and How Can it Help with Customer Support?
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...
Nuance vs. Alternatives for Speech Recognition (ASR)
If you’re looking to switch from Nuance to another vendor, check out this guide for the best alternatives for speech recognition.
How AI Can Help Every Agent User and Manager Improve CX
For businesses looking to improve CX, consider how AI supports agent user and manager success in Contact Centers.
Enterprise Knowledge Management Boosts Productivity and Collaboration
The effective management and accessibility of corporate knowledge play a pivotal role in driving productivity and fostering seamless collaboration in the modern workplace. As organizations strive to optimize their operational efficiencies, the significance of...
Use Case Roundup: AI in Knowledge Management
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. The value of AI often doesn’t truly come to life, until...