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Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity acquires KLaunch — its 13th acquisition since 2023 — deepening conversational AI coverage in government, healthcare, and…
Most Recent Articles
Research & Insights Teams Lead the Way on Knowledge Management
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut,…
The Future of Capacity: CEO Insights
In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to…
The Rise of AI Apps
AI is moving fast and it’s tough to keep up. You might think you need to build a…
Improving CX in the AI Age
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have…
Migrating Off Nuance in 4 Easy Steps
Before Nuance ends on-premise support in 2027, learn how to migrate onto a new tool with minimal disruption…
Finding the Right On-Premise Nuance Replacement
With Nuance ending on-prem support in 2027, you might be trying to find a nuance replacement. Here's your…
How Capacity and Daxko Use AI to Help Nonprofits Do More With Less
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true…
Copilot is not Knowledge Management
Microsoft Copilot is a great AI assistant, but it's not enterprise knowledge management. See what it can't do,…
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs…