How Do AI Agents Work? 2026 Guide for Contact Center Leaders
AI agents are now table-stakes for customer support departments and contact centers. According to Salesforce’s 2026 State of…
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From customer service routing to data entry to workflow approvals, business process automation (BPA) uses AI and other…
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What is workflow automation? Workflow automation is the use of software, apps and AI to complete business tasks…
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With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From…
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AI agents for retail are expected to drive 20-30% efficiency gains for retail businesses in the next five…
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From the moment a customer or employee submits a support request, a helpdesk ticket digitally records all the…
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Everything You Need To Know About CX Automation Platforms in 2026
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they…
CSAT vs NPS vs CES: 3 Key CX Metrics to Know in 2026
What's the difference between CSAT vs CES vs NPS? Learn more about these key metrics in customer support…
How to use Capacity’s AI ROI Calculator
Project potential savings with CX automation using Capacity's AI ROI calculator, which models support savings across channels.
7 Best Call Center Scripting Tools: 2026 Guide
With the rise of cloud-based technology further enhancing the amount of competition between companies, businesses are on the…