Customer Support
HR & Ops
IT Support
Sales & Marketing
Starmind is now part
of Capacity
Starmind enhances Capacity’s Answer Engine® by turning employee expertise into a searchable resource.
Why this matters
When document search isn’t enough, Capacity’s Answer Engine® will now connect you to the right expert inside your organization. It’s a built-in resource for when you’re stuck or need a human to verify.
Answer Engine® features
AI-Driven Answer Retrieval
Pinpoints the exact paragraph or slide that answers the question with citations back to the source.
Knowledge Orchestration
Indexes data across 250+ connectors where it lives, without moving or hosting your files.
Research Mode
Breaks complex questions into multiple sub-queries and synthesizes grounded answers from your owned content.
Answer Stacking
Always serves the most current version of a policy or document, not outdated answers.
Workflow Integration
Retrieves knowledge from Answer Engine as an action inside any Capacity Workflow.
Expert Knowledge Layer
When no document exists, it automatically surfaces the right internal expert.
Trusted by 20,000+ organizations
Why Capacity?
One Platform
Replace disconnected AI tools
Capacity replaces multiple disconnected AI tools with a single platform that supports the entire customer journey. One implementation, one workflow, one source of truth.
AI Knowledge Orchestration
Train once, use everywhere
Capacity’s AI Knowledge Orchestration Layer connects to your enterprise data once and powers every channel: chat, voice, email, SMS, agent assist, and QA. Train your AI once and Capacity uses it everywhere.
Proven ROI
Built to reduce costs
Deflect more, resolve faster and improve continuously. Capacity’s virtual agents, agent assist and Auto-QA work together to reduce costs and raise the bar on every interaction.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.