AI Powers Faster Resolutions. Period.

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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

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AutoQA

Automations

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Workflows

Campaigns

CPA

CRM

Scheduling

Surveys

Payments

Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

Benefits Administration

Call Coaching

Call QA

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Employee Onboarding

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Lead Generation

Tech Support

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Blog

Events

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eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

AI Powers Faster Resolutions. Period.

Capacity blueprint promotional graphic
Get Your Blueprint Now
Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
Products⌄

Automate support for customers and teams

Capacity product interface
Request a Demo
Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
Chat Email SMS Voice Web
Answer Engine Coach Cobrowse Helpdesk LiveChat Knowledge Base Monitoring Recorder Replay Sites & Articles Suggestions AutoQA
Campaigns CPA CRM Scheduling Surveys Payments
Automations Dev Platform Workflows
Solutions⌄
Industry Use Case Team
AutomotiveBeautyBPOCPGRetail/EcommerceEducationBanking/Credit UnionsInsuranceSee all →
AuthenticationBenefits AdministrationCall CoachingCall QACampaignsEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support
Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all →
Customers
Resources⌄
ROI Calculator Blog Events Guides Support Webinars
Capacity ebook cover
eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
Company⌄
About Us Careers Contact Ethics Legal Newsroom Partners
Capacity team group photo

Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
Calculate Your ROI Request a Demo
  • Platform
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Watch: Building a Marketing Tech Stack

Watch: Building a Marketing Tech Stack

by Team Capacity | May 20, 2020

Access the recording of the panel, Building a Marketing Tech Stack!

Watch: Save Your Sanity: 21 Productivity Hacks that will Transform the Way You Work

Watch: Save Your Sanity: 21 Productivity Hacks that will Transform the Way You Work

by Team Capacity | May 12, 2020

Watch this webcast hosted by HR.com and boost your productivity.

Smart Support: Helpdesk AI in the Real World

Smart Support: Helpdesk AI in the Real World

by Team Capacity | Apr 29, 2020

Helpdesk technology is evolving rapidly to allow improved CX and job satisfaction for support staff.

Watch: Capacity x HousingWire Mortgage Tech Virtual Demo Day

Watch: Capacity x HousingWire Mortgage Tech Virtual Demo Day

by Team Capacity | Apr 9, 2020

Our CEO, David Karandish, shared a demo for HousingWire FIRST Virtual Demo Day.

Watch: Revitalizing Your KM Strategy for Digital Transformation

Watch: Revitalizing Your KM Strategy for Digital Transformation

by Team Capacity | Apr 2, 2020

Discover how to update your knowledge management strategy for effortless digital transformation.

Watch: How to Boost Your HR Team’s Productivity by 35%

Watch: How to Boost Your HR Team’s Productivity by 35%

by Team Capacity | Apr 2, 2020

With the Developer Platform, Capacity users can connect any application with an API to the Capacity product suite.

The Augmented Loan Officer: AI in the Mortgage Industry

The Augmented Loan Officer: AI in the Mortgage Industry

by Team Capacity | Mar 25, 2020

Empowered by AI, home loan officers can close more mortgages and deliver better client experiences than ever before.

4 Steps to Enhance Your Support Team: Simplify, Eliminate, Automate, Delegate

4 Steps to Enhance Your Support Team: Simplify, Eliminate, Automate, Delegate

by Team Capacity | Mar 23, 2020

Simplifying, eliminating, automating, and delegating is a helpful plan of action for support teams.

How to Use Capacity Developer Platform

How to Use Capacity Developer Platform

by Team Capacity | Mar 13, 2020

With the Developer Platform, Capacity users can connect any application with an API to the Capacity product suite.

Automated Earnings: 4 Ways Chatbot AI Improves CX

Automated Earnings: 4 Ways Chatbot AI Improves CX

by Team Capacity | Mar 3, 2020

Chatbot AI is enabling orgs of every size to deliver a world-class customer experience (CX).

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Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

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Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

Contact Centers

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HR & Ops

IT Support

Industry

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Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

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Replay

Sites & Articles

Suggestions

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Automations

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Increase Conversions ›

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