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How to Automate Your Claims Processing
In an industry built on trust, precision, and timely support, traditional insurance claims processing is often a source of frustration for both insurers and policyholders. Long cycle times, manual data entry, slow support, and siloed information are just a few of the...
Why Call Centers Need an Answer Engine®
Agents juggling systems during live calls hurts handle time and CSAT. Here’s why call centers need an Answer Engine to surface the right answer in seconds.
A 5-Step Ticket Deflection Roadmap for SaaS Support Teams
Support teams are often measured by how quickly they resolve tickets. But the smartest teams prevent unnecessary tickets from being created in the first place. Ticket deflection is a critical component for support teams to improve metrics like time-to-response and...
Beyond Fear – Our Interview with AI Diatribe
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI Diatribe, to discuss AI adoption.
Capacity Named to 2025 KMWorld AI 100 List
Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
4 Benefits of AI in Media Industry: From Efficiency to Cost Savings
From The New York Times and The Washington Post to Bloomberg and Reuters, industry giants are using AI to move faster, work smarter, and cut costs. But AI in the media industry isn’t just for the big players — smaller media companies are also tapping into its power to...
Empowering Healthcare Providers: How Conversational AI is Changing the Game
Like other industries, AI is gaining serious traction in healthcare. Health systems, insurers, and clinics alike are adopting conversational AI to boost efficiency and personalize patient interactions. This article offers a complete guide for 2025 on conversational AI...
6 Best Practices for Modern Healthcare Contact Centers in 2025
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and...
AI in Media and Entertainment: 8 Real-World Use Cases
The AI boom may have only kicked off a few years ago, but its impact has already transformed nearly every industry. Media and entertainment are no exception. From streamlining creative workflows to automating customer support and slashing operational costs, AI...
7 Best Practices for Scaling SaaS Customer Support with AI
In SaaS, customer support is where product experience and brand trust are won—or lost. SaaS users expect fast, technically accurate answers delivered across multiple channels. Meanwhile, support teams are under increasing pressure to scale operations efficiently...