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Generative AI vs AI: What’s Better for Customer Support?
How can AI improve customer support? Learn more about generative AI vs AI and what each can do to boost CX and lower expenses.
Three Ways to Optimize a Customer Experience Dashboard
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of CX...
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
How to improve live chat agent jobs with AI
Learn how AI and automation can improve customer experience and enhance live chat agent jobs.
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech Technology Magazine.
Customer Service vs Customer Experience: What’s the Difference?
Which is most important, customer service vs customer experience? Read our guide to learn the difference and how to leverage both.
4 Questions to Ask Yourself to Get Started with Automation
How do businesses prepare for the AI future? Start to build an effective AI strategy at your organization by considering these 4 questions.
3 Ways to Save Money on Customer Support with AI
Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and executing backend work.
How to Drive Revenue from Contact Centers with Proactive Campaigns
With AI and Automation, organizations can drive revenue from Contact Centers.
5 Reasons You Need a Cloud Based Call Center
Businesses looking to offer more seamless, efficient support can benefit from cloud based call centers.