Tackling a Tough Talent Market with Mortgage Support Automation Platform Technologies
Tim Fox explains how mortgage companies can optimize talent and manage costs while increasing profitability.
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5 Ways to Use a Chatbot for College Admissions
Discover how to use AI-powered chatbots to assist prospective students in the admission process and increase student retention…
How to Incentivize Loan Officers with Integrations and Support Automation
Katherine Campbell, Chief Digital Officer at Assurance Financial, implemented the Capacity and Sales Boomerang integration.
Meet Jeremy Grafke: L.O.I.S. CoPilot at LeaderOne Financial
Our guest blogger, Tim Fox, interviews Jeremy Grafke about his experience as L.O.I.S CoPilot and human-in-the-loop at LeaderOne…
ReCap: KMWorld Webinar: Top Trends for Knowledge Management
Discover the top trends of knowledge management and implement them in your organizations to provide a perfect experience.
7 Companies That Offer An Exceptional Customer Experience
Excellent customer service is more important than ever. Learn how Capacity can support your online customer services
Support Automation Defined
Support automation can make a big impact on your support team. Discover how automation can integrate with your…
6 Factors to Consider Before Choosing a Helpdesk Partner
The right helpdesk partner can make a great impact on your customer experience as well as employee satisfaction.
Top 5 Ways Customers Benefit From Chatbots
Chatbots are increasingly popular tools for 24/7 customer support. Read more about the key advantages chatbots offer customers.
Meet Our Customers’ Chatbots
Explore a few examples of the personalities that our customers have created for their chatbot.
Using Today’s Technology to Improve Remote Work
Discover a few ways technology can improve the way teams work—even while working from home during a pandemic.
Part 3 of Productivity Hacks: 6 Ways to Optimize Your Email Process and Workspace for Maximum Efficiency
Check out the final 6 tips that can help you optimize your email process and workspace.