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A Brief Intro of the First 6 Episodes of The Support Automation Show
On The Support Automation Show, we feature expert leaders in support automation and their work in proactive customer…
Most Recent Articles
How to Pitch AI Technology (As a Power User and Not a Decision Maker)
Discover how to get a manager’s buy-in on the implementation of AI-powered technology that can help your team…
How a Chatbot on a College Website Can Increase Retention
Explore what a chatbot for college websites can do for retention rates, and how colleges and universities can…
Tackling a Tough Talent Market with Mortgage Support Automation Platform Technologies
Tim Fox explains how mortgage companies can optimize talent and manage costs while increasing profitability.
5 Ways to Use a Chatbot for College Admissions
Discover how to use AI-powered chatbots to assist prospective students in the admission process and increase student retention…
How to Incentivize Loan Officers with Integrations and Support Automation
Katherine Campbell, Chief Digital Officer at Assurance Financial, implemented the Capacity and Sales Boomerang integration.
Meet Jeremy Grafke: L.O.I.S. CoPilot at LeaderOne Financial
Our guest blogger, Tim Fox, interviews Jeremy Grafke about his experience as L.O.I.S CoPilot and human-in-the-loop at LeaderOne…
ReCap: KMWorld Webinar: Top Trends for Knowledge Management
Discover the top trends of knowledge management and implement them in your organizations to provide a perfect experience.
7 Companies That Offer An Exceptional Customer Experience
Excellent customer service is more important than ever. Learn how Capacity can support your online customer services
Support Automation Defined
Support automation can make a big impact on your support team. Discover how automation can integrate with your…
6 Factors to Consider Before Choosing a Helpdesk Partner
The right helpdesk partner can make a great impact on your customer experience as well as employee satisfaction.
Top 5 Ways Customers Benefit From Chatbots
Chatbots are increasingly popular tools for 24/7 customer support. Read more about the key advantages chatbots offer customers.