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Capacity in the News

Check out the latest on Capacity — news stories, press releases, and more. For media, analyst, and speaking inquiries, please contact us at media@capacity.com.

Organizational Efficiency Machines – David Karandish – Capacity – Episode #84

Organizational Efficiency Machines – David Karandish – Capacity – Episode #84

Feb 3, 2026

Why Bridging AI-to-Human Support Will Define CX in 2026

Why Bridging AI-to-Human Support Will Define CX in 2026

Jan 27, 2026

58% of Customers Feel Their Support Issue is Not Truly Resolved, New Research Finds

58% of Customers Feel Their Support Issue is Not Truly Resolved, New Research Finds

Jan 20, 2026

Survey: Incomplete customer support experiences can hurt brand credibility

Survey: Incomplete customer support experiences can hurt brand credibility

Jan 20, 2026

How Can Retailers Improve Shoppers’ Sense of Closure When Concerns Emerge?

How Can Retailers Improve Shoppers’ Sense of Closure When Concerns Emerge?

Jan 20, 2026

Capacity CEO David Karandish on entrepreneurship, AI, and attracting talent to St. Louis

Jan 15, 2026

Healthcare AI and Patients – 2026 Health IT Predictions

Healthcare AI and Patients – 2026 Health IT Predictions

Jan 14, 2026

Top 10 Learning Systems for 2025: Rankings and Insights

Top 10 Learning Systems for 2025: Rankings and Insights

Jan 7, 2026

Why the customer isn’t always right

Why the customer isn’t always right

Jan 5, 2026

2026 State of Tech Predictions

2026 State of Tech Predictions

Dec 29, 2025

Stop the $150B Drain: Using AI Agents to Fix Missed Appointments

Stop the $150B Drain: Using AI Agents to Fix Missed Appointments

Dec 24, 2025

SaaS Backwards Episode 183 – What $100M SaaS Companies Do Differently

SaaS Backwards Episode 183 – What $100M SaaS Companies Do Differently

Dec 22, 2025

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