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Science fiction references aside, RPA software “robots” or “bots” aren’t actually physical machines. Instead, the term “robot” or “bot” when used to describe robotic process automation refers to software tools that automate repetitive tasks normally conducted by human beings. Once a process has been digitized, an RPA “bot” can then be trained and deployed to take over the task.
Interestingly, artificial intelligence (AI) and machine learning (ML) are enabling RPA robots to handle increasingly complex activities, and adapt to workflow changes without the need for a developer.