In the age of digital communication, news of global events reaches consumers faster than ever before. When that happens, customer experience (CX) teams can find themselves overwhelmed with calls, emails, and service tickets.
With the right AI tools in place, CX staff are ready for nearly any scenario! In fact, emerging SaaS solutions can actually improve NPS and other metrics in the midst of a crisis.
In this ebook, we discuss the best systems for augmenting ticket resolution, improving internal collaboration, and much more!
Download your copy of the ebook, “Customers & Crises: How AI Improves CX During Global Events” today!