Capacity supports teams that are inundated with too many emails, phone calls, shoulder taps, and tickets. We’ve shared a few stats here and there to prove the power of Capacity. But we haven’t yet outlined everything that goes into those stats and why they are so critical to supporting business operations. In this ebook, we’ve chosen a few of our success metrics, defined them, and picked them apart to show the true value that they provide. Keep reading to learn what successfully automating support for your team and customers mean.
In this ebook, we’ll explore:
- Rapid Response Rates
- Significant Match Rates
- Quantity of Questions Answered
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