Get an inside look at DSW’s Virtual Agent strategy—and how it’s saving them $1.5M in support costs. In conversation with DSW’s Director of Global Customer Operations Tim Harpe, our Director of Strategic Accounts Marilyn Cassedy explored how DSW uses Virtual Agents to...

Watch Channel Sales Manager David Smith and Solutions Architect Paul Esquino discuss Capacity's latest voice technology innovations and how they enhance our capabilities. We cover the improvements to the Natural Language Understanding service, sentiment analysis, call...

With Nuance's on-prem speech solutions end-of-life coming, your customers are likely in search of a seamless alternative. In this webinar, you'll learn: What Nuance's ending of on-prem support means for highly-compilant customers What is important to consider in...

A Conversation On AI & Customer Support, moderated by PVCP’s Bradley Metrock and featuring John Walter (President, Contact Center AI Association) and Karaline Venezia (CRO, Capacity).

Want to keep your voice automation solution on-premise—without disrupting operations with a long, complicated migration to another vendor? Learn 4 easy steps for migrating off of nuance. Watch now to learn: Why staying on-prem is the best option for your business and...

With Nuance's on-prem speech solutions end-of-life coming, your customers are likely in search of a seamless alternative. In this webinar, you'll learn: How to choose an on-premise voice automation provider that fits with your existing tech stack What features to look...

https://www.youtube.com/watch?v=9Y2SfNrnuIM You hear everyone talking about AI, and you see organizations scrambling to understand what it means for their operations. Perhaps you've been tasked to come up with a strategy. Yikes? Do not fear. Andrew Pryfogle, founder...

LaborEdge and Capacity have teamed up to bring the powers of AI and automation to the healthcare staffing industry.Watch speakers, Allie Evans (Product Ambassador, LaborEdge), Mike Hunigan (VP of AI Product, Capacity), and Michael Dijak (Account Executive, Capacity),...

Join top mortgage leaders virtually as they discuss navigating uncertain times with the help with technology solutions.