Capacity tracks all support tickets and completes the menial tickets for your IT team.
How does Capacity stack up?
The more questions you can answer automatically, the less you have to escalate issues to Tier 2 and Tier 3 support—which costs significantly more.
Let Capacity act as your Tier 0 support, instantly and perpetually answering your teams’ most frequently asked questions.
Our machine learning models ensure that Capacity will be able to handle more complex questions over time, meaning the more IT uses it, the more IT can shift left—freeing up valuable time and resources for the whole department.
All your tickets should live in one central location and come with comprehensive details.
Never miss a beat and always see when new tickets are assigned to you and your team.
Whether you want to set up email notifications or department groups, Capacity simplifies the process.
Access in-depth ticket details from one screen, so your team can focus on more high-level thinking.
Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
Experience UI that enables you to share need-to-know documents with your team.
Not only does Capacity help your team resolve tickets, but it also stops them from happening in the first place.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Empower your team with intuitive design and effortless access to their preferred communication channels.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Alert teammates when a trouble ticket is closed with Capacity’s broadcast feature.
When it comes to handling support tickets, you should have all the information you need in an instant.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
We believe that your customers should have access to information even after business hours.
Automate support for your customers and employees and see the positive results.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.