Empower your team with intuitive design and effortless access to their preferred communication channels.
How does Capacity stack up?
Figuring out a new tool is hard enough without a user-friendly UI. Capacity’s Helpdesk enables your team to easily navigate and resolve customer inquiries.
What’s more, users will receive updates in their preferred communication channels. Each team member can customize their user preferences, and these qualified channels of communication mean your teams are sure to see customer inquiries.
Whether you want to set up email notifications or department groups, Capacity simplifies the process.
Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
Experience UI that enables you to share need-to-know documents with your team.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Alert teammates when a trouble ticket is closed with Capacity’s broadcast feature.
When it comes to handling support tickets, you should have all the information you need in an instant.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
We believe that your customers should have access to information even after business hours.
Empower your customers with an intuitive interface. Empower your staff with automation.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.