Personal automation through the eyes of the Oregon Trail Generation
Looking back in time with 42-year-old eyes, I am often awestruck at how technology has transformed almost every part of my life at what feels like a...
The Ultimate Guide to Helpdesk Automation
What is helpdesk automation? Using AI, helpdesk automation tools take customer queries and resolve emails, phone calls, tickets, and other support chats. As...
IDP vs OCR, Similarities, Differences, Examples
What do the terms IDP vs OCR mean? Read to learn more about these different technologies, their similarities, differences, and examples of how each are used...
Self-Service Automation: The Ultimate Guide
What is self-service automation? Self-service automation empowers business users and customer-facing help desk teams to automate requests or support...
The Ultimate Guide to Automated Ticketing Systems
Businesses today face a customer problem: 1 in 3 will drop a brand after just one bad support experience, and it takes 12 positive experiences to make up for...
What is a Cloud Helpdesk? What You Need To Know
A cloud-based helpdesk system is revolutionizing how businesses handle customer service and support. With a cloud helpdesk system, organizations can quickly...
6 Steps To Approaching Automation For Businesses In 2024
It's 2024 and businesses around the world are starting to become more automated. It's a new era of intelligent automation that can revolutionize the way we do...
Defining Tiered Support: The Complete Guide To Customer Support Tiers
Tiered support is an integral part of any customer service strategy. A tiered system in your helpdesk places customers on different levels based on their...
History of Digital Transformation
What is digital transformation? Digital transformation is a topic that has been a hot buzzword in recent years, but this was also the case in the late 1990s...
What is the customer experience team structure?
What is a CX team? A customer experience (CX) team consists of professionals who analyze customer feedback and data, and share insights with the rest of the...