A Jira Service Desk alternative backed by a knowledge base.

No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.

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Capacity vs. Jira Service Desk

How does Capacity stack up?

AI-Native
Alerts/Escalation
Coming soon!
Automated Routing
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Self-Service Portal
Ticket Management
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Deploy the same information, everywhere, at the same time.

Having a centralized knowledge repository that can be shared anywhere means that no one on your team has to spend time managing or combing through multiple sources of truth.

Even better, our suite of integrations and Developer Platform allow you to bring everything else under one roof, from go-to apps to cloud drive to CRM, and beyond. That way, you can be sure that no matter where knowledge is shared, it’s always accurate and up-to-date.

Check out more Capacity Helpdesk comparisons: