An Ivanti Help Desk alternative that helps the helpdesk.

Not only does Capacity help your team resolve tickets, but it also stops them from happening in the first place.

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Capacity vs. Ivanti

How does Capacity stack up?

AI-Native
Alerts/Escalation
Coming soon!
Automated Routing
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-TIme Chat
Self-Service Portal
Ticket Management
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We need to talk: your organization needs to talk.

For every complex question your team has, there’s
a guided path to a simple answer.

  • Branch out

    Create customized follow-up responses for your team. They aren’t looking for largely unhelpful, boilerplate information—they’re looking for the answer.

  • Control the conversation

    Your org’s CoPilots can easily create and customize any number of conversations to ensure that everyone is empowered to choose the path that fits their needs.

  • Don’t bake from scratch

    You won’t always need a bespoke Guided Conversation. If a conversation is working well for your organization, save it as a template for streamlined team engagement.

Check out more Capacity Helpdesk comparisons: