How do I put together a customer support team?

Daunting as it might sound, building out a customer service support team starts with just a few questions. Think through the list below, and your customer support team will be overdelivering in no time:

  1. Define the mission. What ultimate purpose does your customer support team exist to serve?
  2. What skills and personality traits are best suited to deliver on said mission?
  3. What issues, both internal and external, is your team likely to face?
  4. What tools can you arm them with to respond to incoming problems?
  5. Which metrics will you monitor to determine your team’s wins and losses?