No need to learn any special search tricks. AI and natural language processing will make the connection for you.
Finding the knowledge that you need shouldn’t be a guessing game. The 40+ industry-standard and proprietary algorithms in our machine learning ensemble empower Capacity to interpret and answer a wide array of inquiries.
Our algorithms leverage spell checking, word importance, entity recognition, term frequency, acronym translation, vectorization in semantic hyperplanes—we could go on.
Each time Capacity receives positive or negative user feedback, our machine learning and neural networks leverage that data to continuously
improve the model.
How does Capacity stack up?
When it comes to comparisons, we’re here to compete. See exactly how our knowledge management solutions stand up against Guru.
Guru has an editor to import and format information, and users can also write from scratch.
Capacity enables teams to upload content to the knowledge base with our easy-to-use template and write in question and answer pairs (exchanges) from scratch.
Guru has a built-in Slack integration, which enables teams to pull information from Slack conversations and directly add to the knowledge base in Guru.
Capacity integrates with countless communication tools including Slack. Regardless if you work in Slack or Teams, you can ask Capacity your question directly in your communication platform of choice and receive instant answers. Adding information into Capacity’s console only takes a few simple steps.
Guru has a browser extension that enables users to add information from a website to your knowledge base.
Capacity has LivePages technology that enables users to transform any page of your company’s site into a full-fledged conversation, instantly and easily accessible in natural language, day or night.
Webpages often change, and sometimes dramatically. Capacity is smart enough to understand if the copy has changed on the website and if it applies to the question. If the answer has substantially changed, Capacity will send the CoPilot a notice.
Guru and Capacity both integrate with mission-critical apps, so all the information you need is accessible in one place.
Capacity also has a Developer Platform, so you can easily build integrations with your proprietary apps as well.
Guru uses Collections, Boards, Groups, and Cards as options for organization.
In Capacity, users can store all information as a question-and-answer pair, which we call exchanges. These exchanges can be stored in folders, files, dialogues, exchanges, and inquiries. You can also filter through knowledge by status, date, topic, department, etc.
When you want to keep things under wraps, Set access permissions by department, role, geolocation, team member, website visitor, etc.
Guru uses AI to suggest the best person within your organization to help you edit or add content. They also show you the last person to input or edit an answer and the date it was modified.
Capacity’s Expert Finder technology uses AI and machine learning to pull dynamic information from an internal knowledge graph to direct you to the experts in your organization when you have a question that isn’t answered in the knowledge base.
Within our console, you can also see the last person to input or edit an answer and the date and time it was modified.
Guru will show you who is and isn’t viewing content, what content your team is using, and help you improve the content management within your knowledge base with AI.
Capacity shows total inquiries, total sessions, all the total active users, an average response time, and overall match rate on a trend line. With our Feedback Analytics, you can also view the percentage of inbounds, total inbounds, total feedback inquiries, positive feedback inquiries, and negative feedback inquiries.
With this feedback, Capacity’s dynamic conversation archive you can pinpoint the exchanges that need tweaking and improvement.
Guru uses tags to categorize your content when you search for it later.
Capacity enables you to effortlessly search (and find) company knowledge via chat if you can’t remember exactly where you saved it.
It isn’t your job to recall and recite document names—Capacity can handle that.
With an AI-powered chatbot, you can leave the level-0 answers to Capacity.
Dozens of out-of-the-box app integrations and a robust Developer Platform mean absolute extensibility.
Experience the flexibility to publish, schedule, or expire content as you see fit.
No need to copy and paste—add, store, and share knowledge that lives in documents.
Access all the knowledge that lives across your apps via one central location.
No need to search around for information when you can just ask Capacity.
Discover exactly what knowledge provides your team and customers with the most value. Then share it.
Rather than a link to a document, access the exact information you wanted.
Feel secure knowing that Capacity gets better with time and helps teams do their best work.
Finding an answer to your question should be as easy as asking the person sitting next to you.
Integrate with your helpdesk and over 50 enterprise apps to store and share all organizational intelligence.
Enjoy managing your organizational knowledge with a platform built for the way people actually work.