illustration of two hands clanking coffee cups in collaboration

Employee Experience Careers

They say there is only one thing you can count on in life: change. Everything changes and evolves over time. Plus, the world’s most successful companies understand that the ability to adapt to change is what will keep them thriving both now and in the future. In terms of business innovation, EX is the future. Companies who have successful EX programs will always outperform their competitors.

Today, the meaning of “work” and the “office” has also changed significantly. You have deskless workers, remote workers, freelancers, and contractors who are very much contributors to a company’s mission. Many employees don’t even have to show up at the office everyday. Also, the modern workforce is much better educated and tech-savvy than previous generations. As a result, the power has shifted to the employee.

Illustration depicting a remote employee's workspace

The most profitable companies realize they have to create a positive EX to keep their employees engaged and happy. Over the past few years, many new jobs have been created in the EX realm. Modern employees want more than just fair compensation—they want to be emotionally fulfilled. Companies that focus on EX will find success, as they will attract and retain the right people to help them achieve their objectives.

Through a survey of 843 HR leaders, Gartner found that EX was their third-highest initiative for 2019. Look up the keyword “Employee Experience” on any job site and you will find a bevy of related job descriptions.

What do jobs in employee experience require? Some of the core job functions include creating and maintaining files like performance appraisals, overseeing employee leaves of absence such as FMLA, and assisting with new employee onboarding.

Additionally, employee experience managers will collaborate with the company’s internal stakeholders so that organizational policies are effective and are correctly carried out. They may also be responsible for the development and implementation of an employee rewards program which acknowledges outstanding performance and work anniversaries.

Here are just a few of the new jobs you can apply for in employee experience:

  • Employee Experience Manager
  • Employee Relations Specialist
  • Employee Relations HR Generalist
  • Employee Communications Director
  • Employee Experience Product Manager
  • Employee Relations Director

In terms of skills and qualifications, many of these jobs require experience with employee engagement, strong communication skills, coaching experience, and the ability to lead others. Further, a demonstration of outside the box thinking is highly valued in these types of roles as there will be evolving needs.