Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
How does Capacity stack up?
If you’re in the business of helping customers navigate a product or product, then you’re in the business of a lot of moving parts. Keeping tabs on tickets—all of their associated details and where each of them falls in the process—is no easy task.
Whether you track it all in a spreadsheet, CRM, or in a bunch of scattered documents, Capacity will connect to it all. You’ll always know who you’re helping and what you’re helping them with.
Whether you want to set up email notifications or department groups, Capacity simplifies the process.
Experience UI that enables you to share need-to-know documents with your team.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Empower your team with intuitive design and effortless access to their preferred communication channels.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Alert teammates when a trouble ticket is closed with Capacity’s broadcast feature.
When it comes to handling support tickets, you should have all the information you need in an instant.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
We believe that your customers should have access to information even after business hours.
Empower your customers with an intuitive interface. Empower your staff with automation.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.