What is the customer experience team structure?

Every organization can determine what their CX team looks like and whether it’s a formal team or not. Although, a CX team may have 10 or more employees who fill various roles from design and processes to internal communications to insight and analytics to voice of the customer (VOC). The size of the company also mandates how many employees comprise a CX team. Smaller organizations may have one CX employee, if at all. Mid-sized companies usually have between three to five CX employees on the associated team.