Customer experience (CX) design is the discipline of designing products, services, and support strategies to deliver the best possible experience for the end user. From a company’s website to the design of their displays, to how support staff responds to customer questions, CX design is all-encompassing.
As you might expect, emerging AI-powered support solutions are lightening the load for support teams across the world. By automating the most mundane tasks and Tier-0 support inquiries, CX professionals are free to look at their customer’s journey as a complete picture.