Zero-UI touchpoints can offer the “wow” factor to serve as a CX differentiator. It’s all about applying relevant design thinking around your customer-interfacing portals. Zero-UI offers real-time and seamless experiences customers crave.
Further, incorporating augmented reality can add to an experiential interface that openly embraces a flexible and agile model. As customers become increasingly integrated via mobile devices, companies that embrace the Zero-UI model will be seen as leaders in the CX space.