Should we incorporate virtual reality into our customer channels?

The world is becoming more virtual, so it seems inevitable to include virtual reality (VR) within your customer channels. Customers want an experience that very closely simulates physical reality. A prime example of where VR works well is giving a customer tour.

Selling items remotely can benefit from a VR aspect. So, think of possible scenarios where VR can help explain a product or service and give customers a lifelike or in-store experience.