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How long does it take to transform our company culture to focus on CX?

by | Apr 15, 2021

Every company is at a different stage in its CX journey. Unfortunately, the transition doesn’t happen overnight. For some businesses, the process of transforming to a CX-driven company culture can take years. Further, it is an ongoing journey. There are also several stages, and solutions will evolve.

It’s vital to remember that in today’s marketplace, digital services are at the forefront. Understanding what customers want, and create the right experience, is the key to transforming the company culture. Moreover, helping your employees to understand the “why” along with ongoing training will sustain and maintain your CX efforts.