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How do we close the loop with customers?

by | Apr 15, 2021

Responding to customers, and letting them know you have understood their feedback, is how you close the loop. For some customers, it’s a simple “thank you” or a monthly newsletter with customer news. Other times, it may be a survey or an answer to a question. Excite employees by sharing how their responses impacted CX.

The right CX platform can bring all feedback together. Further, it can provide real-time analytics with integrated dashboards and automated reporting so you always close the loop with your customers.