Chatbots improve customer service in a number of important ways. Primarily, these conversational bots allow customers to self-serve information about your business 24/7. Not only does this improve customer experience (CX), it lessens the workload of your support team.
How can chatbots improve customer service?
Further Reading
BLOG
What exactly is an AI chatbot?
BLOG
An comprehensive introduction to chatbots
BLOG
What is chatbot automation?