Absolutely! AI-powered bot solutions can deploy guided conversations to help customers self-diagnose any issues they might run into post-purchase. In the event your bot cannot resolve the ticket, human-in-the-loop (HITL) technology can instantly re-route the conversation to an SME on your service team.
Can chatbots troubleshoot product issues?
Further Reading
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What exactly is an AI chatbot?
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An comprehensive introduction to chatbots
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What is chatbot automation?