Yes, there are chatbots in banking and their use has accelerated during the COVID-19 pandemic. Chatbots can be deployed throughout the omnichannel, perhaps as a financial digital assistant similar to Bank of America’s “Erica” chatbot, or a chatbot can be used to provide investment assistance or guide customers on their buyer’s journey.
Are there chatbots in banking?
Further Reading
BLOG
What exactly is an AI chatbot?
BLOG
An comprehensive introduction to chatbots
BLOG
What is chatbot automation?