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Are there chatbots in banking?

by | Feb 11, 2021

Yes, there are chatbots in banking and their use has accelerated during the COVID-19 pandemic. Chatbots can be deployed throughout the omnichannel, perhaps as a financial digital assistant similar to Bank of America’s “Erica” chatbot, or a chatbot can be used to provide investment assistance or guide customers on their buyer’s journey.

Further Reading

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