Are there any risks to using chatbots?

by Team Capacity | Feb 12, 2021

As with anything else, there are risks if you aren’t completely familiar with chatbots or how to create them securely. The last thing any business needs is for a hacker to tap into its customer service chatbot. As a result, it is crucial to work with the right vendor when you decide to implement chatbots throughout your customer channels.

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Are there any risks to using chatbots?

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