5 Steps to Get Started with Loan Automation in 2025
The mortgage industry is beginning to embrace automation and this blog post from Capacity illustrates 10 reasons why.
9 Use Cases for Generative AI in the Insurance Industry
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already leveraging AI, and another 45% are actively implementing it. That means nearly three-quarters of organizations are actively investing in...
13 Best YellowAI Alternatives for AI Automation in 2025
AI-powered agentic platforms are transforming the way businesses operate—speeding up workflows, boosting team efficiency, and cutting costs along the way. If you’ve explored this space before, chances are you’ve come across YellowAI chatbots and AI agents. YellowAI...
9 Best Apps Like PolyAI for AI-Powered Call Centers
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready...
11 Medallia Competitors Compared: Find the Right CX Platform
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
How to Unlock AI Contact Center Revenue
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely considered engines of growth. The challenges of rising costs, complex tools, and high customer expectations continue to put pressure on teams. But with the...
Contact Center Automation: Why It’s Time to Ditch Manual Processes
Too many tabs. Too many tools. Too much wasted time. If your Contact Center agents are juggling multiple systems just to complete basic tasks, you're not alone – and you're definitely not operating at peak efficiency. The root cause? A lack of Contact Center...
6 Best Practices for Implementing AI in Insurance
From underwriting and claims processing to customer service and compliance, AI can help insurance companies reduce costs, improve customer satisfaction, and increase operational efficiency. In fact, according to a recent survey from Glide of over 1,000 operations...
Capacity Secures $92M in Investments and Acquires Call Criteria and Verbio Technologies
Capacity has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform is accelerating its leadership in Contact Center technology with the acquisitions of Call Criteria and Verbio Technologies. These strategic...
How Conversational Banking Can Improve CX and Lower Expenses
The banking industry has been quick to adopt artificial intelligence (AI)—and for good reason. In an industry with such a high number of customers and clients, tons of numbers to crunch, and the high risk of expensive errors, AI offers a way to work much more...