Agentic Meaning in AI: 7 Ways It’s Transforming Business in 2025
You’ve probably seen the term “Agentic AI” popping up everywhere lately, but what is the agentic meaning behind it? Agentic definition is used to describe people who take initiative—those who think for themselves, make decisions, and take action. Now, that same idea...
Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity's conversation intelligence capabilities, providing clients with a unified platform for optimizing...
AI in Utilities: 7 Use Cases for Smarter Energy and Water in 2025
Artificial intelligence in energy and utilities is redefining the future of water, power, and gas providers in the U.S., and already it’s changed how many operate today. From handling surging customer inquiries during outages to optimizing grid operations and...
5 Steps to Choosing the Best Billing Automation Software
As your business grows, so do the wins—and the challenges. One of the trickiest? Billing. Suddenly, it’s not just about sending an invoice. You need fast, accurate billing, strong security, and a seamless experience that connects your business to your customers....
7 Ways Lead Capture Automation Software Boosts Sales + 8 Tools
If marketing and sales teams had one wish, it’d be for simple, seamless lead generation. The good news? With today’s technology, generating high-quality leads can happen automatically—even after you’ve clocked out—without any manual effort. The answer? Lead capture...
6 Ways Personalized Customer Experience Drives Revenue in 2025
TL;DR Personalized customer experience is evolving together with growing customer expectations. With benefits like increased customer spending, brand loyalty, and buyer trust, you can’t ignore the need to tailor your user experience. Real-world personalized customer...
AI-Powered Outage Management: 6 Real-World Examples in 2025
TL;DR Energy demand globally is set to rise by nearly 25% by 2050, and weather-related disruptions have caused 80% of major outages since 2000, making them harder to prevent. Utility companies embrace AI-powered technologies for predictive insights, automated...
12 Best Glean Alternatives for Knowledge Management in 2025
TL;DR Best Glean alternative for unified internal and external knowledge management: Capacity Best Glean alternative for search features: Coveo Best Glean alternative for an all-in-one AI workspace: ClickUp Your business knowledge is the engine behind: Higher team...
Johnsonville’s AI Advantage: How an Answer Engine Solved a Data Overload Problem
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity's conversational AI capabilities...