Among popular support team buzzwords such as automation, live chat, knowledge base, and ticket management, is helpdesk. For most professionals, the term conjures up images of headset-wearing support agents fielding inbound questions about password resets, account...
In the beginning of March, the Capacity team traveled to the Sonoran Desert for a few fun days at L1 Summit. We enjoyed attending all of the outstanding events and connecting with new and familiar faces. Here’s some highlights of a few of our favorite sessions and...
On December 14th, Karaline Venezia, Strategic Account Director, presented a demo of Capacity at Digital Mortgage. She explained how Capacity can help sellers and borrowers get instant answers to common questions and assist with repetitive tasks. Support automation can...
For years, we’ve heard about what businesses can do to grab the attention of millennials. Considering that the youngest millennials are now about 25 years old, businesses—and especially colleges—are turning their attention to the next generation: Gen Z. Many...
Retention makes sure students who come to college with an academic plan reach their final goal with a degree in hand. Many students come to college with goals and ambitions, but without all the skills and tools they need to succeed. In this article, we’ll cover...
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