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Freshdesk vs. Zendesk: Which Helpdesk Is Best?

Freshdesk vs. Zendesk: Which Helpdesk Is Best?

by Joe Sullivan | Mar 2, 2022 | AI in the Workplace, Automation, Helpdesks

As the market has grown for helpdesk tools powered by artificial intelligence (AI) and machine learning (ML), customer and employee expectations for support-on-demand have responded in kind. In 2022 and beyond, there’s no room for an average support experience....
Three Questions Answered: The Key to Retaining Your Borrowers Post-Refi Boom

Three Questions Answered: The Key to Retaining Your Borrowers Post-Refi Boom

by Joe Sullivan | Apr 21, 2021 | Mortgage Industry

At the beginning of 2020, mortgage rates were low and home sales were up, and then March happened. For only nine weeks, purchase applications were down, but then things picked back up. From the lender’s perspective, they’ve been busy ever since.  At the end of...
3 Benefits of Capacity Shared During OriginatorTech

3 Benefits of Capacity Shared During OriginatorTech

by Joe Sullivan | Feb 15, 2021 | Demo, Mortgage Industry

During OriginatorTech, our CEO and Cofounder, David Karandish, gave a 20-minute demo that revealed how Capacity’s features can enhance the way teams work in the mortgage industry. In that presentation, we pointed out four crucial benefits that Capacity provides. ...
How Can AI Positively Impact K-12 Education

How Can AI Positively Impact K-12 Education

by Joe Sullivan | Jan 27, 2021 | Artificial Intelligence, Automation, Education

Gone are the days of blackboards and slide rules. Instead, tech is finding its way into the K-12 classroom, with students, educators, and staff beginning to embrace the promise of artificial intelligence (AI). But what are the benefits of bringing AI into the K-12...
Seven Benefits of Intelligent Document Processing (IDP)

Seven Benefits of Intelligent Document Processing (IDP)

by Joe Sullivan | Jan 14, 2021 | Artificial Intelligence, Automation, Intelligent Document Processing

Every organization relies on data to run its daily operations. As such, it is safe to say that information is the backbone of any entity’s workflow because it facilitates the progress of day-to-day business procedures. However, the pressure to satisfy...
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